Refund policy

At Pawmora, we want you and your pets to love every purchase. If something isn't right, we'll work with you to fix it.

Damaged or wrong items

If your order arrives damaged, defective, or incorrect, contact us at support.pawmora@gmail.com within 14 days of delivery. Please include your order number and a photo of the item if possible. We'll arrange a replacement or refund — no need to jump through hoops.

Eligibility

To be eligible for a return or exchange, items should be unused and in their original packaging, unless the item arrived damaged or incorrect. Final sale items (if marked as such at the time of purchase) are not eligible for return.

Refunds

Once your return is received and inspected, we will send you an email to notify you of approval. Approved refunds are issued to your original payment method within 10 business days.

Shipping for returns

Return shipping costs are the customer's responsibility unless the item arrived damaged or was sent in error. We recommend using a trackable shipping service for your return.

Questions?

Contact us at support.pawmora@gmail.com — we typically reply within 1 business day.